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Banking

In the last few years, the banking sector has been overwhelmed by profound changes, determined mainly by the evolution of digital technologies, dynamic consumer preferences, increased competition and regulatory changes.
What we do
We support banks in managing both market changes and changes due to process innovation, supported by digital technologies. Today, growth and value creation depend on questioning the organisational models of the past, the ability to integrate digital and physical channels, cost effectiveness and competitive levels of service enhancing customer loyalty. We support our clients operationally to:

Improve the customer experience and increase customer loyalty by proposing and implementing strategies also through specific training which is indispensable for ensuring that this goal is reached

Assessing sales effectiveness and developing innovative strategies to fill existing gaps, proposing tailor-made training programmes to measurably improve the effectiveness of value proposals

Increase efficiency by reducing back-office costs and optimising service operations

Case History
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Fondazione AIDP Lavoro e Sostenibilità
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HR Mission 2022
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